Shipping and Returns
Shipping
At this time, the only option that we have for shipping for all of our items is standard shipping. Unfortunately, we are not able to provide any rush shipping on our physical merchandise. Depending on where we are shipping, it can take anywhere from 3-14 days for you to receive your item. Please keep this in mind when ordering this from our site, and we DO hope to come up with some expedited options soon. Packages will come directly from our supplier, but should be marked with our Logo. By working with someone who specializes in printing and fulfillment, we are able to offer more designs! Thanks for your patience and understanding as we navigate the world of ecommerce to offer the best variety of items with the highest quality.
Returns
Please keep in mind that all of our merchandise is made-to-order, so returns will put a bit of a strain on our fulfillment system (I mean we ARE musicians, after all) - so please shop with the intent to keep your item (We are working on a customer experience like Zappo's... Still working)! That said, we will ALWAYS do our best to work with you for a store credit or a replacement on any item that doesn't fit or is defective. Should you need to make a return, or if you have any questions, we can be contacted via email at andersentertainment7@gmail.com. We will respond to your inquiry as soon as possible to make things right, so you can support Treetop Mansion and shop with confidence. PLEASE DO NOT RETURN ITEMS TO THE PACKAGE'S RETURN ADDRESS - contact us first and we will give you a return address. Thanks so much!
